PropWorks Shipping Policy

At PropWorks, we are committed to delivering high-quality escape room props in a timely manner. To ensure clarity and satisfaction, please review our shipping policy outlined below:

Production and Handling Time

• Small Orders: All small orders require a minimum of 7 days for production and handling. This timeframe allows us to maintain our high standards of craftsmanship and quality assurance.

• Large Orders: Large orders may require additional production and handling time. The specific timeframe will be communicated upon order confirmation.

• Some small orders may ship directly from the manufacturer

Shipping Methods and Delivery Times

• We offer a variety of shipping options to meet your needs. Delivery times and costs will vary based on your location and the chosen shipping method.

• Once your order is shipped, you will receive a confirmation email with tracking information.

Order Changes and Cancellations

• Changes to orders must be made within 8 hours of placing the order. Please contact us immediately at contact@propworks.us to request changes. Cancellations are not accepted.

Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please contact us at contact@propworks.us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Contact Us

For any questions or concerns regarding your order or our shipping policy, please reach out to us at contact@propworks.us. Our customer service team is here to assist you and ensure your satisfaction.

Thank you for choosing PropWorks for your escape room prop needs. We appreciate your business and look forward to serving you.

-PropWorks Team